No Win No Fee PPI Claims
Regulated by the Solicitors Regulation Authority - SRA ID 403088

Have you been mis-sold PPI? We can find out for you!

Complaints Procedure

It is our duty to provide you with a standard of service that is of a high level. If you believe we have failed to meet that level then it is important that you tell us why so that we can try to resolve the problem. We know that sometimes things can go wrong and if this is the case your complaint is of concern to us. Our Complaints Procedure allows us to deal with complaints fairly, effectively, consistently and promptly.

The Complaints Procedure follows the Claims Management Services Regulations and the Complaints Handling Rules. If you have a complaint you need to let us know. This can be done via fax, e-mail, telephone or in writing. The address for such communications is:

Customer Services
Clear Law
Timber Wharf
Units 115-119
42-50 Worsley Street
M15 4LD

We are governed by time frames, therefore we have the right to decline to consider a complaint that is made more than six months after the complainant became aware of the problem. There may be an example where we will waive this requirement, but this decision is at the company's discretion. If you complain outside of this time limit and we waive the six month rule we will inform you of such action in writing. We will, within five working days of receiving the letter, send you a written acknowledgement of the complaint which will provide you with the name of the person dealing with the matter. Wherever possible the person dealing with your complaint will have had no dealings within the original complaint and will also have the authority to settle.

Within four weeks of receiving a complaint you will receive the following information in writing:

OR Within eight weeks of receiving a complaint we will send you either:

i) Explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and

ii) Informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible. Appropriate redress may not be financial; it may involve an apology, an offer to redo the work or the refund of a fee.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to -

Claims Management Regulator
PO Box 7824
Burton on Trent
DE14 9DP
Tel: 0845 4506858

The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint however, he or she cannot determine a complaint or award compensation.

  Start Your Claim Today
Your privacy is important to us
We are registered with the ICO and comply with the Data Protection Act (1998). Your personal information is secure.
 Example Refund!
On a 10 year loan having made 48 monthly payments of £400, the typical refund would be...
The above figures are based on a PPI payment set at 22%. PPI percentages vary greatly between 13% and 39%. This is the total compensation amount and our fees plus VAT will be deducted from this.
 Latest Fines
The FCA are continuing to crackdown on PPI misselling and have issued numerous fines to credit providers and retailers for malpractice.
Alliance & Leicester£7 Million
Liverpool Victoria£840,000
GE Capital Bank£610,000£455,000
Clear Law LLP is a limited liability partnership authorised and regulated by the Solicitors Regulation Authority registered in England and Wales under: 0C308339 and VAT number 734 1335 57 and SRA ID: 403088.

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